FAQ
🐾 What is a Fyndy Smart QR Tag?
Fyndy Smart QR Tags are modern pet ID tags that make it easy for anyone to help reunite you with your lost pet. Each tag has a unique QR code that can be scanned by any smartphone. Once scanned, it opens a secure chat between the finder and you — no apps, no subscriptions, and no sharing personal phone numbers.
📲 How does the QR code work?
When someone finds your pet, they simply scan the QR code on the tag using their phone’s camera. It takes them to your pet’s secure profile where they can start a chat directly with you, allowing instant communication to bring your pet home quickly.
⚡ Do I need to download an app?
Nope! Fyndy works straight out of the box. There’s no app to download, and both you and the finder can use the chat through a regular mobile browser.
🌏 Does it work internationally?
Yes! Fyndy tags work anywhere in the world. As long as the person scanning has a smartphone with internet access, they can reach you instantly, no matter where you or your pet are.
🛠 How do I set up my tag?
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Scan the QR code on your new tag.
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Create a secure pet profile with your contact info.
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Attach the tag to your pet’s collar.
Once set up, it’s ready to go — no charging or complicated setup required.
🔋 Do I need to charge the tag?
No! Fyndy tags are battery-free and work 24/7 without any maintenance.
💰 Are there any ongoing fees or subscriptions?
No. You pay once for your Fyndy tag — that’s it. There are no hidden fees, no monthly charges, and no subscriptions.
🐶 Can I update my details later?
Yes. You can update your contact information or your pet’s details anytime through the Fyndy platform. The QR code will always stay the same.
🚚 How long does shipping take?
We offer worldwide shipping. Orders are processed within 1–3 business days, and delivery typically takes:
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Australia & NZ: 7–12 business days
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USA: 7–12 business days
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Rest of the world: 10–15 business days
You’ll receive a tracking number once your order ships.
🔄 What if my tag arrives damaged or I want to return it?
If your tag is damaged, defective, or not as described, contact us within 7 days and we’ll sort it out with a replacement or refund. For change-of-mind returns, the tag must be unused and in original condition. See our [Returns & Refunds Policy] for details.
🧠 Why choose Fyndy over regular tags or GPS trackers?
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Regular tags can wear out, and phone numbers can change.
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GPS trackers require charging and often come with expensive subscriptions.
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Fyndy gives you instant, secure contact with no ongoing costs — it’s simple, smart, and built to last.